- Terms and Conditions Overview; Consent.
- Ownership; Reservation Of Rights; Grant of Rights.
- Code Of Conduct.
- Monitoring; Revocation Or Suspension Of Use Privileges.
- Reports And Complaints.
- User Conduct; User Disputes.
- Warranty Disclaimer.
- Limitation Of Liability.
- Contact For Alleged Copyright Infringement.
- Modifications To these Terms.
- Agreement To Arbitrate Disputes.
- Opt-Out Of Arbitration.
- General; Law.
- Entire Agreement.
- Additional Terms.
- English Language.
- Contact us
- Effective Date.
- General Terms.
- The Information We Collect.
- How We Collect This Information.
- How We Use This Information.
- How We Share This Information.
- How We Safeguard The Information We Collect.
- Your Right to Opt-Out; Right Of Access; Object to Processing; Deleting Information.
- Advisory Regarding Participation By Children And Teens
- Notice Of Privacy Rights To California Residents.
- Do Not Track Notice.
- Contact Us.
- Effective Date.
- Customer Service Policy..
- Making Purchases Through The Website.
- Cart, Pre-Orders, And Electronic Transmissions.
- Product Information; Prices; and Currency.
- Payment Method; Verification.
- Shipping Methods And Costs.
- Delivery Time.
- Cancellations, Refunds And Return Policy.
- Effective Date.
- Your Agreement. These Terms govern: (i) Your use of the Website, (ii) Your receipt of and participation in the Services, (iii) Your provision of information in connection with using the Website (collectively, the “User Content”); and (iv) Your use of information obtained through the Website and the Services, including information, software, artwork, text, video, audio, pictures, content, trademarks, trade dress, and other intellectual property owned by Canary Yellow or its licensors and made available to You through the Website (collectively, the “Canary Yellow Content”).
- Your Consent to our Customer Service Policy. As noted above, our Customer Service Policy explains the pricing, taxation, shipping, refunds, and return policies of the Website. By accessing the Website, You consent to those terms in the Customer Service Policy.
- Ownership; Reservation of Rights; Grant of Rights.
- Ownership; Reservation of Rights. The Canary Yellow Content is the proprietary property of Canary Yellow and its licensors, and is protected by U.S. and international copyright and other intellectual property laws, or is used under the principles of fair use. Canary Yellow and its licensors retain all rights with respect to the Canary Yellow Content except those expressly granted to You in these Terms. You agree not to duplicate, publish, display, distribute, modify, or create derivative works from the material presented through the Website and/or through the Services unless specifically authorized in writing by Canary Yellow.
- Submission of Contributions and Grant of Rights to Canary Yellow. Canary Yellow requests that You refrain from sending unsolicited creative materials through the Website. Notwithstanding the foregoing, the Website may invite You to submit Product reviews, chat, comment or otherwise interact with the Website and other users, and may provide You with the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast content to Canary Yellow and/or the Website, including, without limitation, text, writings, video, audio, photographs, graphics, comments, suggestions or other material (collectively “Contributions”). Any Contributions (and any unsolicited materials) You transmit to Company will be treated as non-confidential and non-proprietary, except as otherwise explicitly set forth in these Terms.
- When You create or make available a Contribution, You thereby represent and warrant that:
- the creation, distribution, transmission, public display and performance, accessing, downloading and copying of Your Contribution does not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret or moral rights of any third party;
- You have the written consent, release, and/or permission of each and every identifiable individual person in the Contribution to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the Contribution in the manner contemplated by this Website;
- Your Contribution does not contain material that solicits personal information from anyone under 18 or exploit people under the age of 18 in a sexual or violent manner, and does not violate any federal or state law concerning child pornography or otherwise intended to protect the health or well-being of minors;
- Your Contribution does not include any offensive comments that are connected to race, national origin, gender, sexual preference or physical handicap;
- Your Contribution does not otherwise violate, or link to material that violates, any provision of this Agreement or any Applicable Law or regulation; and in submitting Your Contribution, You have not used a false e-mail address, pretended to be someone other than Yourself, or otherwise misled Company or third parties as to the origin of any Contribution.
- Grant of Rights to You in Canary Yellow Content. Subject to Your compliance with these Terms, we grant to You a limited, non-exclusive, non-transferrable, worldwide right to access, execute, perform, and otherwise use the Website and Canary Yellow Content solely for Your personal purposes, and provided that You shall not: (i) license, sublicense, sell, resell, distribute, or otherwise commercially exploit the Website or Canary Yellow Content; (ii) distribute, modify or make derivative works based upon the Website or Canary Yellow Content; or (iii) reverse engineer, reverse compile, or access the Website or the Canary Yellow Content in order to build a competitive product or service.
- Code of Conduct. AS A CONDITION TO YOUR USE OF THE WEBSITE AND THE SERVICES, YOU AGREE TO FOLLOW OUR CODE OF CONDUCT, SET OUT BELOW. Under this Code of Conduct, You will not:
- Upload, email, or otherwise transmit any images or other User Content that is unlawful, obscene, harmful, hateful, invade the privacy of any third party, contain nudity or pornography, or is otherwise objectionable.
- Disseminate materials that impact or invade the privacy of others, such as photographs, video clips, sound recordings, personally identifiable information, or other materials that reveal personal, private, or sensitive information about another person, without that person’s consent.
- Submit material that is intentionally false, defamatory, unlawfully threatening, or unlawfully harassing.
- Infringe any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy.
- Transmit material that contains viruses, Trojan horses, worms, time bombs, cancelbots, or other computer-programming applications or routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information.
- Use the Website to artificially generate traffic or page links to a website or for any other purpose not expressly allowed under these Terms.
- Use the Website in a manner that could disable, overburden, or impair the Website or Services, or interfere with any other party’s use and enjoyment of the Website and Services, such as through sending “spam” email.
- Use the Website to test or reverse engineer the Website in order to find limitations, vulnerabilities, or to evade filtering capabilities.
- Seek to obtain access to any materials or information through “hacking,” “data harvesting,” or through other means we have not intentionally made available to You through the Website.
- Use the Website for any purpose that is unlawful or prohibited by these Terms. For example, You will not use the Website to violate any law, statute, or regulation (including, without limitation, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising).
- Although we have no – and assume no – obligation to monitor activities on the Website, please understand that we may employ filters designed to detect and block inappropriate content under our Code of Conduct. We reserve the right to request You to edit, or to remove any information or materials, in whole or in part, that we believe, in our discretion, are incompatible with our Code of Conduct. IF YOU DO NOT REMOVE OBJECTIONABLE CONTENT AT OUR REQUEST, WE MAY TERMINATE YOUR USE OF SOME OR ALL OF THE SERVICES.
- Reports and Complaints. If You believe that a user has acted inappropriately, such as by violating our Code of Conduct, You may report Your concerns by contacting us in accordance with Section 21 (Contact Us).
- User Conduct; User Disputes. Canary Yellow is not responsible and/or liable for User Content or user conduct. You are solely responsible for Your User Content, conduct, and interaction with other site visitors, both online and offline. We have no obligation to become involved in disputes between site visitors. If You have a dispute with one or more site visitors, You release Canary Yellow (and our officers, directors, agents, employees, subsidiaries, and affiliates) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.
Warranty Disclaimer. CANARY YELLOW DOES NOT PROMISE THAT THE WEBSITE OR SERVICES WILL BE SECURE, ACCURATE, ERROR-FREE OR UNINTERRUPTED. THE WEBSITE AND ALL SERVICES AND CONTENT WITHIN IT ARE DELIVERED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WHEN YOU ACCESS THE WEBSITE, YOU DO SO AT YOUR OWN RISK. CANARY YELLOW DOES NOT WARRANT OR REPRESENT THAT MATERIALS YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL FEATURES.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, CANARY YELLOW DISCLAIMS: (i) ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (ii) ANY RESPONSIBILITY OR LIABILITY FOR THE ACCURACY, CONTENT, COMPLETENESS, OR LEGALITY OF INFORMATION AVAILABLE THROUGH THE WEBSITE; AND (iii) ANY RESPONSIBILITY OR LIABILITY FOR HARM RESULTING FROM DOWNLOADING OR ACCESSING INFORMATION THROUGH THE WEBSITE, INCLUDING HARM CAUSED BY VIRUSES OR SIMILAR DESTRUCTIVE FEATURES. YOU EXPRESSLY AGREE THAT USE OF THE WEBSITE AND RELATED SERVICES AND CONTENT IS AT YOUR SOLE RISK.
Limitation of Liability. UNDER NO CIRCUMSTANCES INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, TORT, OR NEGLIGENCE, WILL CANARY YELLOW BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) OF ANY KIND, UNDER CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, USE, DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OR ANY THIRD PARTY’S USE OF THE WEBSITE OR SERVICES DIRECTLY THROUGH US OR ONE OF OUR AFFILIATES OR THIRD-PARTY PROVIDERS, OR UNAUTHORIZED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES. WE WILL NOT BE LIABLE FOR LOSSES OF ANY KIND RESULTING FROM YOUR OR ANY THIRD PARTY’S USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES. WE WILL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS, USE, OR DISCLOSURE OF ANY INFORMATION RELATING TO YOU HELD, MAINTAINED, OR UNDER THE CONTROL OF ANY THIRD PARTY, INCLUDING ANY SECURITY BREACH RELATING TO INFORMATION ABOUT YOU EXPERIENCED BY A THIRD PARTY. OUR MAXIMUM LIABILITY FOR ALL LOSSES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL BE THE TOTAL AMOUNT, IF ANY, OF FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRIOR TO THE OCCURRENCE GIVING RISE TO SUCH LIABILITY OR FIFTY DOLLARS, WHICHEVER IS GREATER. THESE LIMITATIONS MAY NOT APPLY TO YOU, IN PART OR IN FULL, IF YOU ARE IN A JURISDICTION THAT DOES NOT PERMIT SUCH LIMITATIONS.
NO CLAIM MAY BE ASSERTED BY YOU AGAINST US MORE THAN TWELVE (12) MONTHS AFTER THE DATE OF THE CAUSE OF ACTION UNDERLYING SUCH CLAIM AROSE.
- Indemnity. You agree to defend, indemnify, and hold Canary Yellow and its subsidiaries, affiliates, officers, directors, agents, and employees harmless from and against any third-party liability, claims, actions, demands, costs and expenses, including reasonable attorneys’ fees, arising from or related to Your breach of these Terms. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You shall cooperate with us in asserting any available defense. You shall not settle any actions or claims on our behalf without our prior written consent.
Contact for Alleged Copyright Infringement. Canary Yellow respects the intellectual property rights of others and requires that its users do the same. If You believe that Your Work (the (“Work”) has been copied in a way that constitutes copyright infringement, please provide our copyright agent the following written information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that You claim has been infringed upon; (iii) a description of where the material that You claim is infringing is located on the Website; (iv) Your address, telephone number, and e-mail address; (v) a statement by You that You have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf. Our copyright agent for notice of claims of copyright infringement on the Website can be reached as follows:, please notify us as follows:
- By Mail: Attn: DMCA copyright administrator:
Canary Yellow, LLC
913 N. Market Street, Suite 200
Wilmington, DE 19801
- By email to email@example.com
- By Mail: Attn: DMCA copyright administrator:
- Modifications to these Terms. Canary Yellow reserves the right to modify and change the Terms and the functionality of the Website and any Services at any time. Any new Terms will be posted here and have the date of the most recent change. Your access to or use of the Website and/or Services following any changes to the Terms will constitute Your acceptance of such changes. Please feel free to print out a copy of these Terms for Your records.
- Assignment. These Terms shall not be assignable by You, either in whole or in part. Canary Yellow reserves the right to assign its rights and obligations under these Terms.
Agreement To Arbitrate Disputes; No Class Actions; Waiver Of Jury Trial. PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER. IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
- WE BOTH AGREE TO ARBITRATE: You and Canary Yellow agree to resolve any claims relating to the Website, the Services or these Terms by final and binding arbitration, except to the extent You have in any manner violated or threatened to violate Canary Yellow’s intellectual property rights (for example, trademark, trade secret, copyright, or patent rights). Under such circumstances Canary Yellow may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Website, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described herein. You and Canary Yellow may also litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
- WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.
- ARBITRATION PROCEDURES: The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution provision. Arbitration shall be initiated through JAMS. Except as otherwise expressly provided herein, any dispute, controversy, or claim arising out of or relating to the Website, the Services or these Terms shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures. If there is a conflict between JAMS Rules and the rules set forth herein, the rules set forth in this agreement to arbitrate will govern. The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To initiate arbitration, You or Canary Yellow must do the following things:
- Write a demand for arbitration. The demand must include a description of the claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at http://www.jamsadr.com.
- Send three copies of the Demand for Arbitration, plus the appropriate filing fee to Your local JAMS office.
- Send one copy of the Demand for Arbitration to the other party.
- AUTHORITY OF ARBITRATOR: The arbitrator will decide the rights and liabilities, if any, of You and Canary Yellow, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under Applicable Law. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon You and Canary Yellow.
- NO CLASS ACTIONS: You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.
- WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between You and Canary Yellow in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND CANARY YELLOW WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. The preceding sentence does not apply to New Jersey residents. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
- Opt-Out of Arbitration. You can decline this agreement to arbitrate by emailing firstname.lastname@example.org and providing the requested information as follows: (1) Your Name; (2) the URL of this agreement to arbitrate; (3) Your Address; (4) Your Phone Number; and (5) a clear statement that You wish to opt out of this agreement to arbitrate. The opt-out notice must be emailed no later than 30 days after the date You first accept this agreement to arbitrate by using the Website.
- General; Law. These Terms shall be governed in all respects by the laws of the State of Delaware without giving effect to its conflicts of law provisions. For any action where the Arbitration Agreement permits the parties to litigate in court, You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in Wilmington, Delaware. If any provision of these Terms is held to be invalid or unenforceable by arbitration or a court of competent jurisdiction, such invalidity or unenforceability shall not impair, affect or render invalid or unenforceable any other provision of these Terms, and such invalid or unenforceable provision shall be replaced by a provision that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable provision. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Canary Yellow’s failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.
- Entire Agreement. These Terms set forth the entire understanding and agreement between Canary Yellow and You with respect to the subject matter hereof and supersede any prior or contemporaneous understanding, whether written or oral.
- English Language. It is the express wish of the parties that this Agreement and all related documents be drawn up in English.
- Survival. In addition to any provision that by its nature or intent is intended to survive the termination of these Terms, the following provisions shall survive the termination of these Terms and shall apply indefinitely: (i) Section 2 (Ownership; Reservation of Rights); (ii) Section 7 (Warranty Disclaimer); (iii) Section 8 (Limitation of Liability); (iv) Section 9 (Indemnity); (v) Section 12 (Assignment); (vi) Section 15 (General; Law); and (vii) Section 19 (Survival).
the Website contains links to other websites for Your convenience and reference. We are not responsible for the privacy practices or the content of those sites.
- Right to Withdraw Consent. You have the right to withdraw Your consent at any time, in accordance with Section 9 (Your Right to Opt-Out; Right of Access; Object to Processing; Deleting Information).
- The Information We Collect. To provide our Services, and to otherwise conduct our business via the Website, we rely on information provided by, and collected from, our users. This information consists of the following:
Personally Identifiable Information. We collect certain information that identifies You as an individual (collectively, “Personally Identifiable Information”). The Personally Identifiable Information we collect may include the following:
- Your name;
- Your phone number;
- Your email address;
- Your name (and/or company name, as applicable);
- Your shipping and billing address;
- Device identifiers, such as cookies and IP addresses;
- Device information, such as hardware and software settings;
- IP addresses and log information, such as Your device’s name, the type and version of Your web browser, and referrer addresses that can function to identify a user device; and
- Tracking information that we, or a third party, may collect.
- Anonymous Information. The Website also collects, processes, and/or uses information that does not identify You or Your devices, including Personally Identifiable Information that has been made anonymous by: (i) removing identifying fields and aggregating the information with other information so that individual subjects of the information cannot be re-identified, or (ii) anonymizing the information with techniques that remove or modify the identifying data so as to prevent re-identification of the anonymized information (collectively, “Anonymous Information”). Information that meets these criteria might include, for example, demographic information, statistical information (e.g., page views and hit counts), and general tracking information.
- Treatment of Combined Information. If we combine Non-Personally Identifiable Information or Anonymous Information with Personally Identifiable Information, we treat the resulting combination as Personally Identifiable Information.
- How We Collect this Information. We collect the above information through the following means and technologies:
- Contacting Canary Yellow. You can contact us with questions or comments – for example, You can contact us to learn more about our products and services. In order to communicate with us, You must provide certain Personally Identifiable Information.
- Information Provided to Third Parties. As explained further in Section 7.a (Our Service Providers), we may engage third parties to perform certain services for us or on our behalf, including but not limited to verification, payment processing, shipping, customer service, etc.. Any communication by You on the Website may be managed by such third parties, and we may obtain those communications by the applicable service provider Your information that You provide.
- Newsletters. We may offer newsletters and other content about Canary Yellow, our services and products, and other issues that we believe may be of interest to You. We will use Your Personally Identifiable Information to provide You with this content. You can opt-out of receiving this content, by following the instructions set out in Section 9 (Your Right to Opt-Out; Right of Access; Object to Processing; Deleting Information).
- Device Identifiers; Logs; IP Addresses. To determine whether Your device is supported by the Website and Services, we may collect certain information about Your device and network, including Your IP address, Your operating system and browser, Your device model, information about Your use of the Website or Services, as well as the presence of any software that the Website or Services may require to operate with Your device, or other third party software or mobile apps on Your device. We automatically receive and record this information in log files, and this is generally Non-Personally Identifiable Information.
- Cookies. A cookie is a small amount of data that is sent to Your browser from a website’s computers and stored on Your computer’s hard drive. Cookies can be used to provide You with a tailored user experience and to make it easier for You to use a website upon a future visit. We may include cookies on the Website and use them to recognize You when You return to the Website. You may choose not to accept cookies. Important: Any adjustments You may make to the settings in Your browser software concerning the acceptance or refusal of cookies may modify Your browsing on the Internet and Your terms of access to certain services requiring use of these cookies. For example, by refusing certain essential cookies, You may no longer be able to place orders on the Website. If You choose to refuse the registration of cookies on Your terminal or if You delete cookies that are already registered, we decline all responsibility for any consequences relating to the degraded performance of our services resulting from the fact we are unable to register or consult the cookies required for their performance and which You have refused or deleted.
- Beacons and Tags. The Website may use certain data collection technologies that rely on (i) beacons; (ii) pixel tags and object hyperlinking tags, and (iii) other means to link an object to an Internet address, a remote software application, a remote database, or other remote means of receiving or processing information. We may use these technologies to tell us what parts of the Website have been visited or to measure the effectiveness of searches that users perform on the Website. These technologies also enable us to send email messages in a format users can efficiently read, to learn whether these email messages have been opened, and to help ensure, for example, that our messages are of interest to our users. These technologies provide us with Anonymous Information, Non-Personally Identifiable Information and, in certain instances, Personally Identifiable Information.
- Click-Throughs. We may send email messages or display links that use a “click-through URL” linked to the Website or to another resource. When You click one of these URLs, You pass through our web server before arriving at the destination website page or other resource. Click-throughs may use and collect Anonymous Information and Non-Personally Identifiable Information. We may track this click-through data to help determine interest in particular topics and measure the effectiveness of our user communications.
How We Use this Information. We use the information we collect or process, including Anonymous Information, Non-Personally Identifiable Information, and Personally Identifiable Information, as permitted under Applicable Law, including where the use is based on (i) the consent You provide to us at the point of collection; (ii) performance of our agreement to provide You with the Services; (iii) compliance with our legal obligations; and/or (iv) our Legitimate Interests, as well as a third party’s Legitimate Interests. More specifically, we use the information we collect for some or all of the following:
Our Uses of the Information Bases for Our Use To provide You with the Services You request and, specifically, to allow us to send You email with information Performance and management of our agreement with You To conduct fraud monitoring, prevention, and detection activities Our Legitimate Interests To respond to Your inquiries Performance and management of our agreement with You
Our Legitimate Interests
To consider Your submittals and other expressions of interest in connection with our career opportunities Our Legitimate Interests To customize Your visit to and use of the Website and Services Our Legitimate Interests To determine which of our products, services, and content (including, if applicable, our newsletter) might interest You and, upon making this determination, to provide You with the associated information Your consent
Our Legitimate Interests
To track access to and use of the Website and Services, and conduct data and other analyses, including anonymization and aggregation of Personally Identifiable Information Our Legitimate Interests To perform internal administration, auditing, operation, and troubleshooting for the Website and Services Our Legitimate Interests To engage in the activities specified in Section 7 (How We Share This Information) Our Legitimate Interests
Compliance with our legal obligations
Performance and management of our agreement with You
To evaluate and improve the Website, Services, and our communications, and to develop and test new services and content Our Legitimate Interests To comply with Applicable Law Compliance with our legal obligations
Note that when determining the bases for our use of Your information, we rely on what we consider to be the most appropriate basis, even if there are multiple bases available in connection with our use. The retention of Your data varies based on use. If You would like to see our full retention policy, please email us at email@example.com.
- How We Share this Information. We value Your privacy, and we share the information we collect only in the manner set out below.
- Our Service Providers, Partners and Collaborators. We engage third parties to perform functions on our behalf, and these may include functions such as maintaining the Website, collecting information, responding to and sending email or other messages, and other functions useful to our business. In this capacity, we may provide service providers with Personally Identifiable Information, Non-Personally Identifiable Information, and Anonymous Information as applicable. The following are examples:
- We may use service providers to provide customer service (where applicable) or marketing support, such as to process and distribute email. These service providers generally require access to Your Personally Identifiable Information in order to perform these services.
- We may use analytics service providers to assist us in understanding and using Non-Personally Identifiable Information and other information that we collect via the Website. A service we use in this regard is Google Analytics, and information concerning how Google uses the information is available at https://policies.google.com/privacy/partners, and opt-out options specific to Google Analytics are available at https://tools.google.com/dlpage/gaoptout.
- Our Website includes links to third party websites and other API’s offering services that augment those services offered on the Website.
- We may use service providers to anonymize and aggregate Personally Identifiable Information in order to generate Anonymous Information.
- We may engage service providers to analyze the interests and attributes of our users and, using techniques based on Anonymous Information and Non-Personally Identifiable Information, identify others who might share those interests and attributes. We then use this information to reach out to relevant market segments to provide them information concerning the Website or Services.
If You would like to see our full list of our service providers and their respective data and privacy policies, please make a request at firstname.lastname@example.org.
- Questions of Harm; Legal Process. We may disclose Your Personally Identifiable Information and Non-Personally Identifiable Information to third parties, including law enforcement agencies, attorneys, and private investigator organizations, where it is necessary, or where we have a good faith belief that it is necessary:
- To comply with legal process;
- To protect and defend our rights and property, including the Website and associated content;
- To protect against misuse or unauthorized use of the Website or Services;
- To protect the personal safety or property of Website users or the public, including Your personal safety or property (it being understood that we assume no duty to provide, or monitor the need for, such protections); and
- To cooperate with public and government authorities including, where required, authorities outside Your jurisdiction.
While You are not able to opt out of this use of information, we will take reasonable steps to limit such use, and disclose only the information we reasonably believe is necessary for the above purposes. If we receive legal process calling for the disclosure of Your Personally Identifiable Information, we will attempt to notify You within a reasonable amount of time, unless such notification is not permitted.
How We Safeguard the Information We Collect.
We recognize the sensitivity of our users’ Personally Identifiable Information and we have put in place security systems designed to prevent unauthorized access to or disclosure of this information. Our security systems include physical, technical, and administrative information security controls, and we take commercially reasonable steps to secure and safeguard such Personally Identifiable Information in accordance with Applicable Law.
- Our Retention of Data. Canary Yellow retains Personally Identifiable Information for the period of time necessary to fulfill the purposes for which we obtained the Personally Identifiable Information and consistent with Applicable Law. We use the following criteria to set our retention periods: (i) the duration of our relationship with You; (ii) the existence of a legal obligation as to the retention period; and (iii) the advisability of retaining the information in light of our legal position (for example, in light of applicable statutes of limitations, litigation, or regulatory investigations).
- Accuracy and Minimization of Data. Canary Yellow takes reasonable steps (i) to maintain the accuracy of the Personally Identifiable Information we process, and (ii) to limit the Personally Identifiable Information that we process to that which is reasonably necessary for the purposes for which we obtained the information.
- Accessing and Updating Your Information. If You would like to review, correct, or update the Personally Identifiable Information that You have provided to us, or if You would like to request an electronic copy of this Personally Identifiable Information for purposes of transmitting it to another company (to the extent Applicable Law provides You with this right to data portability) You may make such requests by us as provided in Section 15 (Contact Us).
- Your Right to Opt-Out; Right of Access; Object to Processing; Deleting Information.
- Unsubscribing to Email. If You no longer wish to receive email messages from us, You can opt out of this Service by either (i) following the “unsubscribe” instructions located near the bottom of each email message, or (ii) contacting us as provided in Section 15 (Contact Us).
- Right of Access. Subject to certain exceptions, You have the right to have access to and/or correct any personal information our organization holds about Your personal data. If You wish to make a Subject Access Request (“SAR”), please complete the following SAR form.
- Objections. If You object to our processing of Your Personally Identifiable Information, and a request for us to delete this information is not, in Your view, sufficient, please contact us as provided in Section 15 (Contact Us).
- Your “Right to be Forgotten.” If You are protected by the GDPR with respect to our use of Your information, upon proper request, we will take the steps set out in the GDPR to erase Your Personally Identifiable Information, including information that may be publicly available via the Website.
- Advisory Regarding Participation by Children and Teens. Under U.S. Federal Law (as reflected in the Children’s Online Privacy Protection Act), WE DO NOT COLLECT OR STORE ANY PERSONALLY IDENTIFIABLE INFORMATION FROM INDIVIDUALS THAT WE KNOW ARE UNDER THE AGE OF 13. If You wish further information concerning privacy policies in general, and concerning online social networking and safety, You should visit the following website: http://www.ftc.gov/privacy/index.html.
- Notice of Privacy Rights to California Residents.
- Shine the Light. California Civil Code Section 1798.83, also known as the “Shine the Light” law requires certain businesses to respond to requests from California users who ask about business practices related to disclosing Personally Identifiable Information to third parties for direct marketing purposes. The Shine the Light law further requires us to allow California residents to opt out of certain disclosures of Personally Identifiable Information to third parties for their direct marketing purposes. If You are a California resident and would like a copy of such notice, please submit a written request to at email@example.com
- Personal Information We Collect. We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). The CCPA sets forth certain categories of information under Cal. Civil Code §1798.140 (o)(1) and we have listed all of those categories below. For each category, we have provided information as to whether or not we have collected Personal Information under those categories within the last twelve (12) months:
- Identifiers. We collect Personal Information of Users of Canary Yellow Website, which fall within the category of Identifiers and which include Personal Information such as: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
- Personal information categories listed in Cal. Civ. Code § 1798.80(e) (the California Customer Records Statute). We collect Personal Information You directly provide to us. See Section 4.
- Commercial Information. This includes information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Included in this category is:
- Information we receive from You in Your use of the Website in order to use Canary Yellow Service.
- Information about Canary Yellow Service including.
- information about Your use of Canary Yellow Service (including account related information such as payment information, purchase history);
- customer services information; and
- customer relationship management and marketing information.
- Biometric Information. See Section 5.
- Internet or other electronic network activity information including. See Sections 5.d, 5.e, 5.f, 5.g, 5.h, and 5.i.
- Audio, electronic, visual, thermal, olfactory, or similar information. We do not collect sensory information such as audio, electronic, visual, thermal, olfactory or other similar Personal Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
- Professional or employment related information. We do not collect professional or employment related information with regard to job applications, employment records, professional association memberships and other job-related Personal Information.
- Inferences drawn from other Personal Information. We collect information that may be considered a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
- The Personal Information in Section b.iis collected from the following sources:
- Information Received Directly from You;
- Public Websites and social media platforms.
- The Business Or Commercial Purposes For The Personal Information We Collect. We may disclose Your Personal Information to a third party for business or commercial purposes. See Sections 6 and 7.
- California Residents’ Privacy Rights and Choices. If You are consumer as defined in the CCPA, i.e., a resident of California as defined in Section 17014 of Title 18 of the California Code of Regulations, You have certain rights in relation to Your Personal Information under the CCPA. Under the CCPA, You have the following rights:
Right to Request Information Collected and Shared for a Business Purpose. If we collect Personal Information about You that is disclosed for a business purpose, You have the right to request that we disclose to You:
- The categories of Personal Information that we have collected about You
- The categories of sources from which the Personal Information about You is collected
- The business or commercial purpose for collecting or selling Personal Information
- The categories of Personal Information we disclosed about You for a business purpose
- Right Not to Be Discriminated Against. You have the right to not be discriminated against by a business because You exercised any of the consumer's rights under the CCPA.
- Right to Request Deletion. You have the right to request that we delete any of Your Personal Information that we collected from You and retained, subject to certain exceptions.
- Right to Request Access and Data Portability. Upon receipt of a verifiable request from You to access Your Personal Information we shall promptly take steps to disclose and deliver, free of charge to You, the Personal Information in accordance with Cal. Civil Code §1798.100 (d). The Personal Information may be delivered by mail or electronically, and if provided electronically, the information shall be in a portable and, to the extent technically feasible, in a readily useable format that allows You to transmit this information to another entity without hindrance. We may provide Personal Information to You, but we are not required to provide Personal Information to You more than twice in a 12-month period.
- Verification and Record-keeping
- If You are a California resident, we will process Your request to exercise Your Rights in accordance with California Laws. When a request is made, we may first take steps to sufficiently verify Your identity to protect Your privacy and security. Once we confirm Your identity and verify Your consumer request, we will delete (and direct our service providers to delete) Your Personal Information from our records, unless an exception applies.
- We may deny Your deletion request if retaining the information is necessary for us or our service providers to.
- Complete the transaction for which we collected the Personal Information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise our right to free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with us.
- Comply with a legal obligation.
- Otherwise use Your Personal Information internally in a lawful manner that is compatible with the context in which You provided it.
- A record concerning the requests may be maintained pursuant to our legal obligations. Further, we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive or manifestly unfounded.
- Do Not Track Notice. The Website does not change its behavior when receiving “Do Not Track” signals from browser software.
- Canary Yellow wants Your feedback. If You have any suggestions on how we can improve our Services or complaints You would like us to address, please contact us as set forth in Section 15 (Contact Us). If You are a California resident, You may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Other states may provide similar avenues for lodging complaints. Please check with Your state’s consumer protection authority.
- If You are protected by the GDPR with respect to our use of Your information, You may lodge a complaint with a data protection authority for Your country or region. A list of EU data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.
- “Anonymous Information” has the meaning set out in Section 4.b (Anonymous Information). If You are protected by the GDPR with respect to our use of Your information, the term
- “Applicable Law” means statutes, regulations, and any other laws that apply to the Website or the Services. For example, if You are protected by the GDPR with respect to our use of Your information, the term “Applicable Law” includes the GDPR.
- “GDPR” means the European Union General Data Protection Regulation.
- “Legitimate Interest” means, for purposes of the GDPR, that there is a good reason for processing Your Personally Identifiable Information, and that the processing is carried out in a way that minimizes impacts (if any) on Your privacy rights and interests. The term “Legitimate interest” also refers to our use of information in ways that You would reasonably expect, based on Your relationship to us. For example, there is a Legitimate Interest in collecting and processing Your Personally Identifiable Information: (i) to safeguard the Website, Services, networks, content, and related information and resources; (ii) to administer and generally conduct our business; and (iii) to prevent fraud
- “Non-Personally Identifiable Information” has meaning set out in Section 4.b (Anonymous Information).
- “Personally Identifiable Information” has meaning as set out in Section 4.a (Personally Identifiable Information). If You are protected by the GDPR with respect to our use of Your information, the term “Personally Identifiable Information” has the same meaning as the term “personal data” under the GDPR.
Customer Service Policy. This Customer Service Policy (the “Customer Service Policy”) applies to the website available at canary---yellow.com and at https://gallery.canary---yellow.com (collectively, the “Website” or “Site”) operated by Canary Yellow, LLC (“Canary Yellow,” “we,” “our”, or “us”), as well as to the services available via the Website and otherwise (including online and offline third-party services) and information available on the Website (collectively, the “Services”). This Customer Service Policy describes how You (collectively, "You,” and/or “Your”) make purchases and payments, and governs customer verification, payment processing, delivery, returns, and exchanges. Please read this Customer Service Policy carefully; once You consent to this Customer Service Policy and its terms, it creates legal obligations on You and on Canary Yellow.
Our Website contains links to other third-party websites (including our Partners (“Partners”) and Collaborators (“Collaborators”) marketplace websites) for Your convenience and reference. We are not responsible for the privacy practices, terms, conditions of sale, or the content of those sites. Please refer to each respective Partner and/or Collaborator website governing Your use and their services.
- Making Purchases Through the Website.
- General Requirements. The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts in accordance with the laws of the State of Delaware.
- Valid Age. You may only make purchases through the Website if You are eighteen (18) years of age of older.
- Provide Personal Information. In order to make a purchase on this Website, You will be required to provide Your personal details, including but not limited to Your legal name, phone number, e-mail address, and other requested information indicated at the time of order (the “Order”). You represent and warrant that all personal information is valid and correct, and You confirm that You are the person referred to in the information provided.
- Valid Address. Purchases will only be shipped to a valid mailing address that matches Your billing address, is found in the databases of our couriers, and that is otherwise deemed acceptable by Canary Yellow in our sole and absolute discretion. Please refer to Sections 2 (Making Purchases Through the Website), Section 3 (Cart, Pre-Orders; and Electronic Transmissions), Section 4 (Product Information; Prices; and Currency), Section 5a (Payment Method; Verification), Section 6 (Shipping Methods; Costs) , and Section 7 (Warranties).
- Authorization to Conduct Credit Check; Anti-Fraud; and Other Verifications. By making a purchase, You expressly authorize us (and our third-party service providers) to perform credit checks, authentication of Your identity and address, and to conduct anti-fraud and other verifications
- Other Consents. By making purchases, You expressly consent to the terms and conditions in Section 2.c (Purchase Limitations and Restrictions).
- Partners and Collaborators Purchases.
- From time to time, we may provide some ancillary services to purchase products from certain Partners and Collaborators, providing You with customer service assistance and payment processing. The contract for the purchase of the products is between You and the relevant Partners and/or Collaborators. This means that it is the Partner and/or Collaborator who is legally responsible for selling the products to you.
- As part of your Partners and/or Collaborators purchase, we may provide to the respective Partner and/or Collaborator Your information provided to us in Section 2.a.
- All orders are subject to availability and confirmation of the order price, which may be determined by the relevant Partner and/or Collaborator. After entering into the contract for the products with the Partner and/or Collaborator, the Partner and/or Collaborator will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product will remain with the Partner and/or Canary Yellow (as applicable) until it is delivered to you at the address specified when you placed your order.
- Please note that the handling of, and related charges for delivery logistics services will be determined on a case by case basis. We will make available to You the delivery and related charge information for these services at checkout prior to Your purchase of the products. Your contract with us is concluded once the products have been delivered to You by the courier (if We provide the delivery services), or have been transmitted to our Partner and/or Collaborator to process and handle.
- We request that all Partners and Collaborators using the Website have and maintain reasonable business policies which comply with our own policies. If you are unhappy with the product or service You have received from a Partner or Collaborator, You should contact us and we will liaise with the relevant Partner and/or Collaborator on Your behalf to try to reasonably resolve the issue.
- Purchase Limitations and Restrictions. Without limiting the generality of any other section of this Customer Service Policy, Canary Yellow reserves the right:
- To limit or refuse any Order You place with us. Purchases on this Website are limited as follows.
- Purchases of clear canvas cases and art prints are limited to quantities of one (1) such SKU/item per household
- Purchases of gradient chairs are limited to quantities of two (2) chairs total per household. For clients seeking to purchase more than two (2) chairs, please contact Customer Service at Contact.
- Purchases of Partner and/or Collaborator products are limited to quantities as provided on the specific product page
- Purchases of all other products offered on the Website are limited to five (5) SKUs/items per household.
- Limited Edition, Partner, and Collaboration Product Offerings. Notwithstanding Section 2.c.i, from time to time, Limited Edition (“Limited Edition”), Partner, and Collaboration offerings may also be offered on this Website. These Limited Edition, Partner, and/or Collaboration products may be subject to certain limitations and restrictions, as determined by Canary Yellow at the time of offering.
- To verify the validity of all Orders and/or cancel any Order if we find evidence of fraud, tampering and/or any other violation of the terms and conditions of this Agreement.
- iv. To cancel or refuse any Order You place with us or our Partner(s) and/or Collaborator(s) that do not satisfy our Payment Method and Verification policy (as provided below), or those of our Partner(s) and Collaborator(s).
- v. To cancel or refuse any Order You place with us and/or our Partners and/or Collaborators that does not satisfy our Customer Service Policy, including but not limited to false or multiple request or notices for return or refunds.
- To limit, restrict, or refuse any sale, product offerings, or shipments of items purchased through the Website, in our sole discretion, based upon territories (domestic and international). In the event that we are unable to or choose not to ship an item, You will be notified accordingly and the amount for that item charged in relation to Your Order will be refunded accordingly.
- Cart, Pre-Orders, and Electronic Transmissions.
- Items in Cart. Please note that merchandise is only held for You once You have completed Your Order. Adding an item or items to Your shopping cart (“Cart”) does not reserve such item(s) for You or guarantee that You will be able to purchase such item(s) at a later date. An item can sell out while it’s sitting in Your Cart. If an item was removed from Your Cart, this may mean that we have sold out prior to You completing Your Order. Canary Yellow reserves the right, in its sole and absolute discretion, to change the prices offered on the website at any time, including without limitation, items that have been placed in Your Cart.
- Pre-Orders. At the time You place an order for a product available on pre-order terms, You will be required to pay the full amount due as a deposit, inclusive of shipping fees, taxes and import duties, as applicable.
- Electronic Transmissions. The transmission of data or information over the internet or other forms of networks may not be secure, and is subject to possible loss, interception or alteration while in transit. Canary Yellow does not assume any liability for any damage You may experience or costs You may incur as a result of any electronic transmissions over the internet, other forms of networks or otherwise while using a Website. In no event will any information You provide on or through a Website be deemed to be confidential, create any fiduciary obligations to You on our part, or result in any liability to You on our part in the event that such information is inadvertently released by us or accessed by third parties without Your knowledge or consent.
- Product Information; Prices; and Currency.
- Not Responsible for Errors. Information (including, but not limited to, information relating to product descriptions, pricing, promotions, offers, and/or availability) provided by Canary Yellow in relation to the Website is believed to be accurate at the time of publication. However, there may sometimes be information on the Website that contains typographical errors, inaccuracies, or omissions. We reserve the right, in our sole and absolute discretion, to correct any such errors, inaccuracies or omissions and to change or update information or cancel Orders if any information on the Website is erroneous or inaccurate at any time without prior notice (including after You have submitted Your Order).
- Product Prices. Canary Yellow makes every effort to ensure that the prices and items listed on the Website are up to date and correct. However, the prices and items listed on the Website are NOT guaranteed and are subject to change without notice. When item and/or price changes are made, those changes may not be immediately reflected on the Website. Canary Yellow posts changes to the Website as often and as quickly as possible in light of our business priorities, but sometimes these postings may be delayed. In such cases, Canary Yellow reserves the right to change item availability and selection, and/or the prices that accompany those items.
- Currency. Canary Yellow utilizes certain third-party services to provide product prices in Your local currency. The local currency calculations are based upon those prices set by Canary Yellow in United States Dollars. Please be aware that fluctuations in currency exchange rates will affect the product prices in Your local currency. In addition, as part of the conversion process, third-party service providers may round Your local currency price to adjust for the fluctuating currency exchange rate and conversion fees.
- Payment Method; Verification.
- Payment of Orders. You have a legal obligation to pay for any Orders indicated to be made by You. By completing an Order through the Website, You are agreeing to pay, in full, the prices and all applicable taxes and specified shipping and handling and other fees in relation to Your Order, either by credit card or other permitted payment method. Payments are processed by a third party service provider or Partner and Canary Yellow does not collect Your financial information. Canary Yellow will only charge You the invoiced amount, but Your financial institution may charge You a service charge or other bank fees.
- Time of Billing; Taxes, and Other Fees. You will be billed for Your Order at the time Your Order is placed. You will be entirely responsible for all applicable taxes related to Your Order (e.g. sales tax, use tax, VAT, Internet sales tax and/or any other taxes or levies that Canary Yellow is required to collect from You) under applicable law at the time You are billed. Taxes may depend on delivery location.
- Change of Payment Methods. Canary Yellow reserves the right, in its sole and absolute discretion, to change the permitted methods of payment, including without limitation, the credit cards and/or other types of payment options we are able or willing to accept, at any time. If complete payment for Your Order is not received and verified by us, Your Order will not be processed. If You do not complete or improperly complete Your Order, it may not be accepted or acknowledged.
- Verification of Payment Information and Orders by Canary Yellow.
- In order to complete an Order through the Website, You may be required to provide certain additional information that is required to process Your Order. For example, You will be required to provide valid payment information (e.g., a valid credit/debit card number and expiration date) to facilitate payment of Your Order. You confirm that the credit/debit card that is being used, as applicable, is Yours or that You have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card purchases are subject to validation checks and authorization by the card issuer. If the issuer of Your payment card refuses to authorize payment to Canary Yellow, we will not be liable for any delay or non-delivery.
- All Orders are subject to verification by Canary Yellow at any time and for any reason. We reserve the right, in our sole and absolute discretion, to require proof of identity (in a form acceptable to Canary Yellow): for the purposes of (i) verifying the legitimacy of any Order and/or other information; (ii) verifying Your address matches the databases of our couriers; and/or (iii) for any other reason we deem necessary for the purposes of fulfilling an Order in accordance with our interpretation of the terms and conditions of this Customer Service Policy. In order to help protect You and Canary Yellow from fraudulent transactions, we may provide Your transaction-related information to a reputable third party organization to perform verification.
- Shipping Methods and Costs. Canary Yellow offers different shipping options based upon each particular item’s size, weight, value, etc. Please review each offer carefully when selecting the shipping method You desire, as shipping methods may vary in price, delivery time, and other factors. The price for delivery will be made clear to You during the check-out process. Please note that we may not be able to ship to all valid addresses and, in such circumstances, we reserve the right in our sole and absolute discretion to cancel Your purchase transaction and Order. We will notify You by e-mail if we are unable to ship Your Order, including but not limited to reasons of invalid or unverified shipping addresses. In the event You receive a notice of invalid or unverified shipping addresses, You will have forty-eight (48) hours to contact customer support to provide a valid alternate shipping address. If (i) You are unable to provide an alternative valid shipping address within that time; (ii) we are we are unable to verify the alternative address You provide or the item You ordered is no longer available by the time Your alternative address is verified; or (iii) we are unable to ship to the territory of the alternative address, Your Order will be cancelled, and You will receive a refund (to the extent You have not acted in bad faith in providing such information to the Website). We further reserve the right not to offer expedited or other forms of shipping. Please refer to Section 7 for terms and conditions related to return of shipments.
- Freight Delivery Orders: Some of our products are too large to ship by standard methods and must be shipped by freight. Freight shipments are also offered for certain combinations of products. We arrange freight shipments through our international and local vendors to facilitate seamless delivery from our warehouse directly to you.
- You choose an available delivery option at checkout. Delivery options vary by item; all available options will be displayed in Your shopping cart
- Your Order gets picked up from our warehouse. We will send You a shipping confirmation email to let You know Your Order is on its way
- Your Order is shipped to a local delivery professional in Your area, who will contact You upon receipt to schedule a delivery date and time
- Upon delivery, You must inspect the conditions and packaging of Your Order. If You find any damage to the Order, You must notify the driver and immediately report the damage to us
- Freight Delivery Service. Our freight delivery service covers the following:
- Delivered by appointment to the location provided in the Order.
- Includes item collection, packing, shipping, limited local carrier insurance (subject to the carrier’s liability policies), and in-home delivery (unpacking and removal of packaging materials).
- Your Responsibilities. You are responsible for:
- ensuring that the Order being delivered will fit through any doorway, hallway, stairwells or elevators prior to delivery. You are responsible for providing the local delivery professional with such information at the time You and the local delivery professional schedule the delivery date and time, including, without limitation, any residential or commercial building requirements (e.g., freight elevator access, delivery times, certificates of insurance). Additional fees may be charged by our local delivery professional for deliveries that are difficult to navigate or access.
- Your signature is required upon delivery. You are responsible for Your failure to be available to sign for Your delivery at the agreed upon delivery date and time.
- The local delivery professional will not perform installation, electrical wiring, or assembly functions.
- Parcel Courier Orders: If Your order was shipped via small parcel courier (e.g., UPS, FedEx, etc.) You will not be called for a delivery date. Please track Your order online to ensure that You are available to receive the delivery.
- Partners and Collaborators Orders: If Your order is shipped directly by one of our Partners or Collaborators, we will provide you with the shipping information prepared by our Partners and/or Collaborators. Shipping methods, times, and related services are subject to our Partners and/or Collaborator’s terms of service.
- Pick-up Orders: In limited circumstances, our Partners and/or Collaborators may offer pick up services, where appropriate. Any pick-up order will be arranged between our Partners and/or Collaborators and You directly.
Delivery Time. Due to the high volume of demand, and limited offers and sales, delivery can take longer than estimated, sometimes significantly so. This is especially true of delivery made outside of the United States.
Any delivery timescales provided to You are estimates only. Orders may be delivered in one or more deliveries. Your purchases of products are insured up to the point of delivery. Upon delivery, all products purchased become Your responsibility. Canary Yellow does not accept any liability whatsoever for delayed delivery (including without limitation any delays which may be caused by any fulfilment houses which we may use). If You have any questions relating to delivery, please email us at firstname.lastname@example.org.
- Scheduling Delivery Time of Freight Delivery. For Orders by freight delivery, a local delivery professional will contact You 24 to 48 hours prior to the delivery date to schedule a convenient drop-off window, usually between 2 and 5 hours wide, but may be longer. It is Your responsibility to meet the truck at the delivery location. Failure to meet the truck will result in additional charges for re-delivery, storage or return of the Order. Any charges We receive from a missed or failed delivery are Your sole responsibility, and must be paid by You prior to any re-delivery of your Order.
- Cancellations, Refunds and Return Policy.
- Except as otherwise provided herein, all products are non-cancellable, non-returnable, and non-refundable, and sold “As-Is.”
- Permitted Returns. Subject only to this Section 8.b, we shall have the sole discretion to elect whether to refuse any return request, inspect the item that is the subject of a return request (for which You shall incur any expense of return to us for such inspection), or honor the return request (a “Permitted Return”). If we grant a Permitted Return, we may elect, in our sole discretion and subject to availability, to replace the Permitted Return with available inventory of the same product, or refund the purchase price You paid for the product (inclusive of the initial standard delivery charge, or if part of a larger order, the standard per item delivery charge). For those Permitted Returns under Section 8.b.iii, we will not refund the shipping costs to return the Order. In addition, as it relates to all Orders, any Permitted Return that: (x) is not in its original condition and original packaging (or re-packaged in accordance with Section 8.d (Return Shipping Guidelines); or (y) which we reasonably believe has been damaged by You, will not be accepted by us. Permitted Returns shall include only:
- Damaged Items. Only those items purchased by the original purchaser and received by the original purchaser in damaged condition from our manufacturer is capable of being deemed a Permitted Return. We do NOT consider the packaging or box part of the item in making this determination, and we will not offer refunds or replacements for any damage to such packaging or box. You shall notify Canary Yellow of receipt of any damaged item no later than five (5) days after delivery of the item to You (the “Damage Notice Period”) by sending notice to email@example.com, including (i) a description of the damage; (ii) photograph of the damaged item; and (iii) copy of the original receipt. Any notification or request by You beyond the Damage Notice Period shall be refused and rejected. Please be advised that due to the limited and special nature of the items, we may not be able to replace the item.
- Wrong Color, Wrong Size, or Wrong Item. If You receive the wrong color, wrong size, or wrong item You purchased, please notify us at no later than five (5) days after delivery of the item to You to firstname.lastname@example.org, including (i) a description of the item intended for purchase; (ii) photograph of the item received; and (iii) a copy of the original receipt (the “Wrong Color/Size/Item Notice”). Any notification or request by You beyond the Wrong Color/Size/Item Notice Period may be refused or rejected, in our sole discretion. Please be advised that due to the limited and special nature of the items, we may not be able to replace the item. We can only accept exchanges from the country which the shipment was sent. In addition, please note that customized items cannot be returned or exchanged. You are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.
- European Union Consumer Rights Directive. Where the EU Consumer Rights Directive (2011/83/EU) as implemented into national law in the various EU jurisdictions applies to You, unless one of the exceptions below applies, You have the right to cancel Your Order without giving reason within 14 days from the day on which You receive the Order. You must inform Canary Yellow of Your decision to cancel the order in writing within this period. Upon receipt Canary Yellow will reimburse all payments received from You for the Order purchased and You will incur no fee as a result of such reimbursement. However, reimbursement may be withheld until Canary Yellow has received the Order(s) back from You. You must send back the Items following the instructions of Canary Yellow. You will bear the cost of returning the Order to the Seller. You may lose this right if the value of the Order(s) returned diminishes due to the handling of the Order. The right of cancellation does not apply to: (a) the supply of Items made to the buyer’s specifications; (b) the supply of Items which may deteriorate or expire rapidly; (c) the delivery of Items which are not suitable for return due to health protection or hygienic reasons if unsealed by the buyer after delivery, or which are, after delivery, mixed with other items; (d) the delivery of sealed video or audio recordings or of sealed software if unsealed by the buyer after delivery; and (e) the setting aside stock that would result in difficulty to fulfill.
- Return of Shipments By Shipping Carriers For Non-Acceptance or Wrong Address. In the event Your Order is returned to us by a shipping carrier based upon Your failure to sign for the shipment You forgeit the right to any credit, refund, or reshipment. If Your order is returned due to a “return-to-sender wrong address,” either a reshipping fee can be paid, including all return shipment costs, or a credit of the item only can be issued.
- Return Shipping Guidelines. Permitted Returns must be professionally packed (e.g., by FedEx, UPS, etc.) in accordance with this Section 8.d:
- Artwork, Posters, and Prints: All artwork, posters and prints must (A) be protected in Glassine paper or acid-free archival tissue paper and plastic sheeting; (B) be placed between foam board (at least ½” thick) or two-ply cardboard; (C) use cardboard corner protectors to protect the edges of the artwork; and (D) be packaged in an art box consisting or corrugated foam inserts.
- Clear Canvas Frames: Clear Canvas Frames must (A) be protected in Glassine paper or acid-free archival tissue paper and plastic sheeting; (B) be placed between foam board (at least ½” thick) or two-ply cardboard; (C) use cardboard corner protectors to protect the edges of the frame; and (D) be packaged in an art box consisting or corrugated foam inserts.
- Gradient Chair: Gradient Chairs must (A) be wrapped in bubble wrap completely; and (B) be packaged in a crate or industrial box suitable for the protection and weight requirements of the chair. Box corners must be used to protect the integrity of the box to prevent damage to the chair.
- Books: All individual books, and those book sets must (A) be in original packaging; (B) wrapped in bubble wrap; and (C) packaged in an industrial box suitable for the protection and weight of the book(s) to prevent damage to the book(s) and book sets.
- Apparel, accessories, and leather goods: All apparel, accessories, and/or leather goods must be sent back in their original packaging together with all the materials received with the item/s (authenticity cards, dust bags, covers , tags, etc.) and should have a copy of the invoice inside. The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. All shoes are final sale and not eligible for return. Briefs, swimsuits and bikini bottoms are not returnable and are final sale.
- Limited Edition Products. As these items are highly collectible, please only remove the protective cover and packaging once You are certain that You wish to keep the item. Removal of the protective cover will result in refusal of any request to return. All limited edition products must be returned in its original packaging, and shipped in an appropriate industrial box suitable for the product’s size and weight
- Warranties. Due to the special nature of the products offered, neither Canary Yellow nor Alaska Alaska LLC (“AA LLC”), nor any of their respective parents, subsidiaries or affiliates, makes any representation or warranty to You, the original purchaser, or any subsequent third-party purchaser that the products will be free from defects. The original purchaser or any subsequent third-party, accept the products “as-is,” with the limitations below. Products received by the original purchaser in a damaged or materially defective manner from our manufacturer shall be covered by this limited warranty, subject to terms and conditions of this Customer Service Policy. Differences in character, color, design variations, or manufacturing variations are not considered damaged or defective products under this limited warranty. Acceptance of the product without providing Canary Yellow with notice as set forth in Section 8 (Cancellations, Refund and Return Policy) and/or any use thereafter, shall void any limited warranty available to the original purchaser. This limited warranty is the original purchaser’s exclusive remedy and neither Canary Yellow nor AA LLC, nor any of their respective parents, subsidiaries or affiliates, authorize any person to create for it any other obligation or liability in connection with the products offered on this Site. Any limited warranty is limited to repair, replacement, or refund, at Canary Yellow’s sole discretion. All complaints and notices must be resolved through the Permitted Return procedures (See Section 8.b). This limited warranty gives the original purchaser specific legal rights and the original purchaser may also have other rights, which vary from state to state. THIS LIMITED WARRANTY IS THE ONLY WARRANTY PROVIDED BY CANARY YELLOW, AA LLC OR THEIR RESPECTIVE PARENTS, SUBSIDIARIES AND AFFILIATES REGARDING THE PRODUCTS ON THE SITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CANARY YELLOW, AA LLC, AND THEIR RESPECTIVE PARENTS, SUBSIDIARIES AND AFFILIATES, EXPRESSLY DISCLAIM, AND YOU HEREBY WAIVE, ALL OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THAT MAY BE APPLICABLE TO CANARY YELLOW’S PRODUCTS IS LIMITED BASED ON THE INDIVIDUAL ITEM WARRANTY, IF ANY. NEITHER CANARY YELLOW NOR AA LLC, NOR ANY OF THEIR RESPECTIVE PARENTS, SUBSIDIARIES OR AFFILIATES, SHALL BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR ANY CLAIMS, DAMAGES, EXPENSES OR LOSSES, EVEN IF ANY SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING WARRANTIES, IN NO EVENT WILL CANARY YELLOW, AA LLC OR THEIR RESPECTIVE PARENTS, SUBSIDIARIES AND AFFILIATES BE LIABLE FOR ANY CLAIMS, DAMAGES, EXPENSES OR LOSSES ARISING OUT OF OR RELATED TO ANY CAUSES BEYOND SUCH PARTIES’ CONTROL, INCLUDING, WITHOUT LIMITATION, DAMAGES DUE TO PRODUCTS THAT HAVE BEEN MISUSED, ALTERED, IMPROPERLY INSTALLED, ABUSED (INCLUDING SHIPPING), NEGLECTED, OR IMPROPERLY MAINTAINED. THESE LIMITATIONS OF LIABILITY SHALL SURVIVE THE FAILURE OF ANY EXCLUSIVE REMEDIES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE CERTAIN OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Contact. If You have any questions about these Terms, the practices of this Website, or Your dealings with this Website, please contact us at:
Canary Yellow, LLC
913 N. Market Street, Suite 200
Wilmington, DE 19801
- Effective Date. The effective date of this Customer Service Policy is April 28, 2020.